Involves performing a variety of on-site customer service duties to support efficient preparation of packaging, loading, and transporting of customer' shipments to u.s. domestic fedex origination location from international location; responds to customer's needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service.
*general job description*:
under general supervision performs the following activities:
- provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
- prepares labeling for all packages that will be ground-shipped to u.s. domestic fedex locations for fedex distribution in the u.s.
- coordinates loading of shipments at customer's location to met customer's shipping schedules and requirements.
- may be required to perform other duties as assigned
*minimum requirements*:
*minimum education*:
- high school degree/equivalent.
- proficiency in english (600 toeic points).
*minimum experience*:
- previous experience in customer service and familiarity with fedex products and services preferred.
- experience working in a fast-paced environment preferred.
*minimum required skills*:
- excellent human relations and organizational skills required.
- basic pc skills required.
- flexibility to work different shifts required.
welcome to fedex express latin america and caribbean division employment opportunities site!
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* fortune's world most admired companies (14th)
* fortune's best places to work (15th)
* forbes's one of the "best employers for diversity"
* fedex lac included in the gptw's best workplaces in latin america ranking (24th)
* fedex mexico was included in the gptw ranking for 18th consecutive years
* fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
* fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* fedex uruguay selected by gptw among the 5 best companies to work for.