Job overview
the role involves leading the delivery centre, overseeing hiring, talent development, quality assurance, technology, information security, and compliance. The centre director will be responsible for setting objectives with client engagement executives/directors, managing service delivery managers, and supporting delivery excellence initiatives.
main responsibilities
* ensure operational areas meet quality standards, develop strategies to overcome challenges, and host the centre's information security officer.
* oversee client service delivery operations, represent the centre to clients, and participate in client meetings.
* ensure legal and policy compliance, provide financial visibility, and drive strategic initiatives for growth.