*position*:
as a fendi store manager, you will be the owner of the business, a fendi ambassador, and accountable for overall store performance.
you will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client.
you are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.
*responsibilities*:
business development and performance management:
- drive and increase sales performance for overall business.
- analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
- develop a sales strategy, working cross-functionally with corporate partners.
- market authority, identifying new opportunities to attract and retain clients.
- develop and deliver events and incentives to grow the business.
- work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
- be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
- collaborate with the retail events team for the organization of local events.
client management:
- lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
- develop dedicated fendi customers, implement appropriate crm tools and maintain customer database.
- act as brand ambassador to strengthen/form relationships with vip clientele/prospect customers.
- improve mystery shop results with action plans.
- cultivate a strong private appointment culture.
administrative & operations management:
- ensure alignment and partnership between front of house and back of house.
- complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
- control vital actions to optimally control costs and ensure efficient operation in store.
- review and submit sales and operational reports to management in adherence to company's critical metrics and policies.
- ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
- full profit and loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
- ensure team follows all company policies and procedures
- lead the team with health and safety protocol and processes
visual merchandising:
- maintain merchandising standards.
- know the bestsellers and have them on display all the time.
team management:
- build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
- ensure all top store initiatives are rolled out, updated, and understood by the team.
- attract and recruit the best talent available in the market through networking and scouting.
- implement company policies while adhering to accurate procedure regarding disciplinary action.
- proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
- identify individual and team training needs.
*additional information*:
- qualifications:
- minimum 5 years' related experience, luxury retail preferred.
- strong drive for results; goal oriented.
- excellent social skills: the ability to communicate optimally both verbally and in writing.
- ability to use pos system and its inventory management functions.
- rtw experience preferred.
- english speaking language skills are a must
- ability to work in a collaborative team environment.
- ability to lift boxes/weight up to 10 lbs.
- organizational and strong digital literacy required.
- must have flexible schedule: some nights, weekends, and holidays.
*_fendi _*
*maison*:
- the fendi maison was established by adele and edoardo fendi in rome in *.
the opening of the first fendi boutique - a handbag shop and fur workshop followed.
soon winning international acclaim, fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
called by the legendary five fendi sisters, the collaboration with the late karl lagerfeld began back in * and lasted 54 years.
in *, silvia venturini fendi seconded him in the artistic direction; in *, she is given the direction of accessories and later of menswear.
in *, the lvmh group acquires fendi becoming in * its majority shareholder.
appointed in *, kim jones held the role of artistic director of couture and womenswear until *.
since *, delfina delettrez fendi, fourth generation of the fendi family, is artistic director of jewellery.
today fendi is synonymous with quality, tradition, experimentation and creativity.