C.h. Robinson is looking for a carrier manager to join our robinson managed solutions (rms) team. You will serve as the primary point of contact to your aligned customer's carriers and will be responsible for building relationships, measuring performance and driving service improvements. You will represent the customer to the carrier. This role requires strong integration with the customer's team, the internal customer account team, and owns the operational relationship with the customer's carriers. If you possess strong relationship building capabilities, strong communication skills, a deep understanding of service and cost metrics, the transportation industry, and detailed project management skills, this role is a great fit for you.this role is based in monterrey, mx with the expectation to come into the office one day per week.duties and responsibilitiesthe duties and responsibilities of this position consists of, but are not limited to, the following:collaborate to create performance improvement plans for carrier and track improvement to planwork to continuously improve carrier management processesmanage carrier rates, lane bids and maintains master rate fileresponsible for rate and invoice exception management in conjunction with the internal customer account teampublish and interpret carrier scorecards and service metricswork directly with aligned customer on large rfp exercisesact as carrier escalation point to assist with the resolution of any open issuesmay participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requestsqualificationsrequired:bachelor's degree from an accredited college or universityminimum 4 years of professional experienceability to travel up to 25% (domestically and internationally)preferred:professional experience in procurement, carrier sales, transportation, logistics, and/or supply chainexceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountabilityshould possess strong root cause and analytical skillsstrong negotiation and conflict resolution skillsdemonstrated ability to communicate with various levels within customer organization (both written and verbal)ability to identify, understand and execute based on market trends and pricing strategiesproficient in microsoft office suite of programsvalues a diverse and inclusive work environmentch robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.benefitswe offer a competitive benefits plan above the mexican labor law. This includes life and medical insurance, a wealth accumulation plan (plan de pensiones), an employee stock purchase plan, and among others, the opportunity to prosper in a fortune 500 company.