Job overview: we are seeking a skilled trainer to support our team in delivering excellent service through effective training. This individual will focus on enhancing the skills, efficiency, and knowledge of back-office staff, ensuring that all processes align with our company's standards. The ideal candidate is an experienced trainer with a strong background and a strong understanding of the operations department key responsibilities: training development: design and implement comprehensive training programs focused on back-office operations, including patient scheduling, billing, insurance handling, and inventory management.onboarding new hires: oversee the onboarding process for new back-office employees, ensuring they understand all relevant systems, workflows, and protocols.ongoing staff training: conduct refresher courses, skills updates, and process improvement training to maintain consistent performance and compliance.process documentation: create and maintain updated training materials, manuals, and process documentation for back-office operations.performance evaluation: monitor and assess trainees progress, providing feedback and identifying additional training needs.cross-functional collaboration: work closely with other departments, especially clinical teams, to align operational practices and support seamless patient service. requirements: experience: minimum of 2 years of experience as a trainer, preferably in training the operations or administrative department.skills: excellent communication, presentation, and interpersonal skills; capable of training a diverse team.education: [bachelor's degree or relevant certification, if applicable]tech-savvy: proficient in microsoft office and familiar.language: bilingual (spanish and english) preferred to accommodate our client base. Level c1visa requirement: must possess a valid visa.can do attitude with availability to work on-site. Esta vacante viene de la bolsa de empleo talenteca.com: