Technical support
location: tijuana, baja california, mexico
function: services & customer care
the technical support representative is the first contact for our customers with respect to all their questions regarding our products and services. The technical support representative has the responsibility to manage these contacts in a customer-oriented, efficient, and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.
your day to day
* discuss with customers (internal and external) technical aspects of product installation, operation, and maintenance relative to sales and/or repair considerations
* ensure crm system is kept fully updated with work on customer issues
* obtain accurate customer details and amend contact-handling system when applicable
* generation of sales leads from these contacts
* provides interface matrix listed compatibility information to customers on company released products
what you bring to the team
* 90% english spoken and written
* bachelor degree or equivalent experience
* 1-2 years of related experience
* experience in a technical support position, preferably in unified communications
* experience with customer relationship management (crm) systems
* technical certification is an advantage
* problem solving and troubleshooting skills
* excellent understanding of computer operating systems
* ability to review and contribute to technical articles
* ability to process and retain a large amount of information and complexity
* customer focused
* self-driven and independent with good time management
* people-oriented and a team player
* strong commercial affinity
* strong communication skills and ability to build internal and external relationships
* ability to work under pressure
our culture
at poly, leadership principles are lived and practiced. We foster an environment where people feel empowered, supported, and included, with trust and transparency, creativity, curiosity, and continuous improvement encouraged daily.
our equal opportunity employer statement is included here for applicants' awareness.
technical support representative
position is on-site at our blvd. Cuauhtemoc sur, residencial la esmeralda, 22640 tijuana, b.c., mexico location
what does a customer support representative do? Provide world-class service to customers in an accurate, efficient, and respectful manner on every call as measured by performance metrics. There is potential to transition to work-from-home later.
* manage and maintain a test lab of devices running services to reproduce customer issues
* ensure log-in and passwords are kept confidential
* document all information on customer interaction according to sops
what taskus will provide
* hardware, insurance, paid leave, pto, vouchers, life insurance, savings fund, tuition programs, and more
requirements
* typing test 25+ wpm
* great communication skills, written and oral
* ability to work independently and as part of a remote team
* adaptable to process and information changes
* minimum 18 years old
* high school diploma or ged
* willingness to participate in background screening
recommended
* experience in customer service, sales, billing, collections, and technical support
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us. Taskus is an equal opportunity employer.
pay: from 23,000.00 mxn per month. Work location: in person.
technical support call agent
we adapt to you if you are bilingual. All weekends off 4,300 pesos a week, productivity bonus, 30k pesos a month. Rehires join without training. We adapt to you
requirements
* conversational english
* pc skills
* 18 years or older
* customer service and knowledge of networks and the internet
* proof of fiscal situation and pc management
we offer: training, benefits from day one, weekly payments, career plans, scholarships, and more.
customer support representative
as a customer service enthusiast, you will support shopmonkey customers and shops, delivering relationship-based customer service, liaising with internal teams to provide solutions, and documenting interactions. Role includes variety and potential for growth within a dynamic startup.
* learn shopmonkey product suite and automotive industry
* gather information, fulfill needs, educate customers to prevent future contacts
* respond to complaints professionally and compassionately
* manage workload and maintain schedule
* communicate effectively internally and externally
bonus points for hospitality, automotive industry experience, or spanish language ability. About shopmonkey and its equal opportunity commitments provided here.
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call center
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