Join or sign in to find your next job
join to apply for the customer service representative role at motion
2 days ago be among the first 25 applicants
get ai-powered advice on this job and more exclusive features.
summary
under close supervision, the customer service representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
job duties
1. responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
2. places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
3. influences motion industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
4. may adjust non-contract customer pricing to meet customer demands based on competition, while maximizing profit for motion industries.
5. builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
6. orders items to ensure appropriate inventory levels are maintained for customers.
7. may place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
8. responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory.
9. determines the most cost-effective shipping method for customer orders.
10. partners with account representatives to ensure customer satisfaction.
11. expedites backorders and may pull inventory and prepare orders for shipment to customers.
12. may handle customer returns.
13. performs other duties as assigned.
education & experience
typically requires a high school diploma or ged and zero to three years of related experience or an equivalent combination.
knowledge, skills, abilities
* reliability, organization, and attention to detail required.
* strong communication skills including written, verbal, and listening.
* ability to multi-task and manage time effectively.
* moderate computer skills, including information processing, communication via email, using business systems, and internet research.
* product knowledge is preferred.
company information
motion industries offers an excellent benefits package including healthcare coverage options, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
interested in future opportunities? Join our talent community on jobs.genpt.com or create an account to receive email alerts for new postings.
gpc recruits, hires, trains, promotes, and terminates employees based on ability, achievement, experience, conduct, and legitimate business reasons, regardless of protected characteristics.
seniority level
* entry level
employment type
* full-time
job function
* other
industries
* automation machinery manufacturing
#j-18808-ljbffr