Eaton call center agent
eaton's corporate sector division is currently seeking a call center agent.
the role focuses on order management, process improvement, and customer 360 tool usage.
responsibilities
fulfill order management related activities for distributors
identify and implement process improvements
maintain daily usage of the customer 360 tool
change notice management
facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
handle high-pressure, fast‐paced environment requiring diligence to detail
proven analytical and critical thinking skills
constructively manage conflicts and discrepancies towards positive resolution
prioritize customer demand to assist with improved product flow
work with finance team to resolve customer credit requests
qualifications
bachelor degree in international business, administration or related
minimum customer interaction experience (3 years)
high ability to speak, write, and read english – fully bilingual
desirable: knowledge of crm software and sap
desirable: knowledge of vista, votw and mentor software
skills
drive for results
makes decisions & solves problems
demonstrates a collaborative style
promotes and champions change
business acumen
pursues personal development
we are committed to ensuring equal employment opportunities for job applicants and employees.
our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
agente de atencion al cliente (spanish)
nos encontramos en búsqueda de talento.
requisitos
experiencia en atención al cliente comprobable
inglés avanzado obligatorio
productivo
logro de objetivos semanales
disponibilidad de tiempo
conocimiento en atención al cliente
disponibilidad inmediata
contar con documentos en regla
zona de trabajo: jacal queretaro cerca de parque jardines de la hacienda
ofrecemos
sueldo base
pago semanal
comisiones atractivas
prestaciones de ley
servicio medico en sitio
supply – logistics / customer service representative
key responsibilities
ensure timely fulfillment of customer requirements and specifications
monitor customer inquiries and process shipments
coordinate transport logistics as per customer needs
maintain direct communication with clients
requirements
bachelor's degree in logistics, international trade, or related field
minimum 1 year of experience in customer service within the automotive industry (3 years preferred)
knowledge of iatf *, iso *, and business english
technical skills
proficient in toms gm, erp (sap), and excel
understanding of supply chain management and risk management
soft skills
strong interpersonal skills and ability to work under pressure
customer-oriented with good negotiation skills
benefits
ayuda o servicio de transporte
servicio de comedor
tipo de puesto: tiempo completosueldos mensual: $20,* - $25,* al meslugar de trabajo: empleo presencial
tcs – customer service representative (mexico)
we are looking for a customer service representative who wants to learn and transform their career.
job role
customer service representative
job location
querétaro
job mode
onsite (work from office)
in this role you will:
you will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.
you will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.
key skills required
proven customer support experience or experience as client service representative
ability to appreciate the customers' perspective showing empathy
active listening to fully engage the customer with their concerns
ability to multi‐task during customer interactions with multiple systems and resources
understand policies and procedures and communicate them professionally to the customer
acknowledging and resolving customer complaints/concerns
listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions
resolve customers' concerns and answer customers' questions to your best ability
able to manage stressful situations in customer service
person specification
minimum high school diploma
minimum 1 year of customer service experience
advanced proficiency in english
available for full-time work
what do we offer?
tcs cares professional services
bring your buddy – referral bonus for each hire
recognition for performance
12 days of vacation (increase in days according to law)
christmas bonus
pantry vouchers (extra to salary – delivered on a card)
major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)
life insurance
ptu (profit sharing) (according to law)
we promote an inclusive culture, striving for equity across gender, disability, lgbtqia+, religion, race, ethnicity.
all opportunities are based on these principles.
coesia operates in 34 countries with 20 companies and employs over 8,000 people.
our customer service representative supports internal and external customers by providing accurate information, processing orders, and managing inquiries across coesia group brands.
responsibilities include handling purchase orders, tracking orders, supporting invoicing, proactive follow‐up, and recording kpis.
job reference: cgs*
buckland – customer service representative
buckland is looking for a customer service representative.
the role involves acting as a liaison between company and clients, providing product and service information, resolving emerging problems, aiding with import/export clearance, and maintaining accurate account setup.
responsibilities
provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands
assist with onboarding and administration of new customers, including account set up in company system, assisting with inquiries, providing solutions
liaison between intercompany departments with regards to potential client set up and/or inquiries
review and prepare orders according to customer requirements and monitor order fulfillment process until transaction is completed
good written and verbal communication skills
demonstrate meticulous attention to detail by ensuring accuracy and decision making
driven by results working in a fast paced environment
maintain a well‐organized calendar to balance meetings, tasks, and future initiatives
provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively
what we need from you
bachelor's degree or equivalent office experience
minimum 2 years in custom brokerage or logistics experience
intermediate ms office knowledge
high level of organization, time management and attention to detail
completion of complex entries
mexican legislation in foreign trade business knowledge
bilingual in spanish/english
buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.
applicants do not require cad or usa work experience but may be required for certain positions.
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