Job summary:
as an operations support hub service & source market executive, you will be responsible to provide administrative support and be the link between multiple key stakeholders within the business. In a virtual, global environment, you will ensure that these processes are aligned and consistent and assure that all necessary controls are in place, whilst delivering a personalized human-centric approach with every interaction, ensuring that all inquiries and issues are always addressed with care and attention to detail.
key responsibilities:
- handling all jira tickets, including requests for system access, money wallet management, and other osh-related topics.
- handling incident management cases by taking actions as requested by the source market
- coordinating with suppliers and key stakeholders within the business to address post-holiday complaints and legal claims.
- assist with similar administrative tasks from other business units.
requirements:
- exceptional administration, planning and organizational skills.
- computer literate and technically capable of working within a new digital service environment.
- high level of attention to detail with the ability to manage multiple tasks without losing focus on planning ahead.
- excellent communication skills, both verbal and written, in english. Other languages would be advantageous to service the source markets and destination teams in the local language when possible.
- travel industry knowledge is valuable as well as experience dealing with ambiguity within a global and multinational environment.
- a talented team player with the ability to work remotely and who wants to learn, grow, and drive their career while spreading smiles across the globe.
benefits:
- we pay you for all training days completed plus free access to our tui learning hub, tui skills academy & language lessons.
- get involved with charity and sustainability initiatives like the tui care foundation and complimentary access to our dedicated wecare team & 24/7 wellbeing hub.
- we offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
our commitment:
- at tui we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.