Overviewthe firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.positionposition: customer service staffindustry: logistic companywork schedule: monday to fridaysalary: php18,000-php25,000benefitsperformance bonus, incentivesgovernment mandated benefitsinsurance health & wellnesshmo13th month payqualificationsbachelor’s degree holderwith at least 1-2 years of experience as a customer service staffcan attend face to face interviewcan start as soon as possibleresponsibilitieshandles daily back-office customer service operations, responding to client inquiries via email and phoneensures all customer requests are addressed in a timely, accurate, and professional mannerprovides support to team members by sharing product knowledge, best practices, and process guidanceprepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trendsacts as a key point of contact for escalated back-office customer concerns, working toward effective resolutionrecruitment processinitial interviewfinal interviewjob offerworking locationlaguna technopark gate 1, city of santa rosa. City of santa rosa, laguna, philippinesnoticeif the position requires you to work overseas, please be vigilant and beware of fraud.if you encounter an employer who has the following actions during your job search, please report it immediatelywithholds your id,requires you to provide a guarantee or collects property,
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