Wedding operations manager
as a wedding operations manager, you will be responsible for the successful planning, coordination, and execution of all wedding events. You will work closely with clients, wedding planners, and internal teams to ensure exceptional experiences and drive repeat and referral business.
* maximise revenue opportunities by upselling wedding packages, services, and add-ons across properties.
* ensure the highest standards of wedding event management are consistently delivered, including fostering relationships with new and existing clients to secure repeat bookings.
* oversee day-to-day operations and coordination of weddings, ensuring smooth execution and adherence to sales strategy.
* lead and develop team members across properties, promoting excellence in client service, relationship building, sales techniques, and contract management.
* build strong relationships with clients, guests, and internal teams to fully understand their needs and deliver tailored wedding experiences.
* accurately manage and administer wedding event bookings, blocks, and contracts.
* communicate wedding event details accurately and promptly to relevant departments to guarantee seamless execution.
* meet and greet key wedding contacts on event days to ensure satisfaction and oversee event setup.
* conduct property show rounds for prospective wedding clients and agents in accordance with policies.
* support food & beverage operations and reservations teams with necessary information related to wedding events.
* attend sales and wedding industry events as required to promote wedding offerings.
* support other properties within the cluster as needed, aligned with business priorities.
* review wedding business plans, identify gaps, and take proactive steps to maximise wedding bookings and revenue.
* contribute to overall sales strategy and ensure team adherence to achieving set targets.
* manage invoicing for weddings in accordance with contracts and ensure timely submission to accounts for prompt payment.
* monitor competitive wedding market and implement strategies to keep properties ahead in the local market.