Responsibilities: • work actively with team members to analyze and resolve application issues
* identify defects, discrepancies, and trends by ways of code debugging or log analysis
* manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
* improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
* adopt various tools developed by engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
* identify alerts / processes that can be automated and then work with engineering team in automating them
* challenge existing application setup, processing and suggest different ways to solve problem or improve stability
* actively participate in change management process with view to manage risk in production environment
* build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
* develop reports that provide trending statistics to track and manage application health and support service performance
* willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
minimum education and experience requirements:bachelor's degree and software development experience
must have skills:
* computer science concept of data structures in practical use cases
* problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
* good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders
* one of the following structured or object oriented programming languages: java
experience on sqlexperience on linux and unix.optional skills or qualification• experience in the financial service industry