*about us*
we're redefining how modern clinics deliver care.
as a leading platform for good faith exams (gfes) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for both providers and patients across the u.s.
our mission is to empower med spas and clinics with innovative telehealth solutions that enhance patient care and streamline clinical operations.
we strive to be the trusted partner that clinics rely on for seamless, high-quality telemedicine services.
we're growing fast—and looking for mission-driven individuals who want to be part of a team transforming the future of care delivery through intuitive tech and scalable integration.
*about the role*
as an account manager you'll be the main point of contact for a portfolio of clinic and healthcare clients.
you'll own the post-sales relationship, ensuring they're set up for success, satisfied with our services, and supported through their growth.
this role is ideal for someone who thrives in client-facing roles, is tech-savvy (but not a developer), and knows how to translate client feedback into internal action.
*responsibilities*
- own and manage relationships with assigned client accounts, ensuring a high level of satisfaction and engagement.
- present weekly and monthly success metrics to the head of department.
- conduct regular check-ins to gather client feedback, identify needs, monitor satisfaction, and uncover growth opportunities.
- collaborate closely with support to follow up on open issues and ensure prompt communication and resolution.
- maintain detailed documentation of client activity, status, and updates in tools like confluence, jira, and zendesk.
- assist clients with onboarding tasks, best practices, and general platform navigation
- represent the voice of the customer across the company, helping us build better, more intuitive solutions.
*what are we looking for*
- 3+ years experience in account management, client success, or customer experience, ideally in a tech or health-related company.
- excellent interpersonal and communication skills, ability to build and maintain strong, long-lasting client relationships, acting as the main point of contact.
- strong organizational skills with the ability to manage multiple client accounts at once.
- proactively identify and resolve client issues and challenges, ensuring a positive client experience.
- experience using zendesk or similar platforms to manage tickets, track feedback, and communicate with internal teams.
*benefits*
- year-end bonus (aguinaldo): 30 days.
- savings fund: 10% (capped at 1.3 umam).
- grocery vouchers: 10% of base salary (capped at $1,* mxn).
- life insurance: coverage of $200,000 mxn.
- individual major medical expenses insurance
tipo de puesto: tiempo completo
sueldo: $35,* - $40,* al mes
beneficios:
- bebidas gratis
- caja de ahorro
- seguro de gastos médicos mayores
- seguro de vida
- vales de despensa
pregunta(s) de postulación:
- ¿tienes experiência en la industria de it?
idioma:
- inglés (deseable)
lugar de trabajo: empleo presencial