Tiktok shop - content creator-governance & experience operational program manager tiktok shop - content creator-governance & experience operational program manager
5 days ago be among the first 25 applicants
responsibilities
our e-commerce's governance and experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.
responsibilities:
- support the development of data-driven policies & programs to manage e-commerce creators' content operations performance and policy compliance. Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
- analyze the e-commerce creator ecosystem trends to identify & monitor risks, developing new signals & measurement mechanisms to enhance platform capabilities to detect & mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers & creators.
- support the creation & maintenance of project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution & tracking.
-handle cross-functional communications and prepare case and data summaries related to this domain.
- support the development and ,implementation of new operational workflows – in collaboration with cross-functional teams like engineering, operations, moderation, product, and policy – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
- support the design, launch and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem.
qualifications
minimum qualifications:
- bachelor degree.
- 1-3 years of years of experience in related domains, including strategy or operations management consulting, platform governance, trust and safety policymaking and operations management, or ecommerce strategy, seller or product growth, risk, compliance, or experience programs
- proficiency in english and spanish is required for this role.
- excellent stakeholder and program management skills.
preferred qualification:
- experience in explaining complex solutions in a simple way and able to influence others without authority.
about tiktok
tiktok is the leading destination for short-form mobile video. At tiktok, our mission is to inspire creativity and bring joy. Tiktok's global headquarters are in los angeles and singapore, and we also have offices in new york city, london, dublin, paris, berlin, dubai, jakarta, seoul, and tokyo.
why join us
inspiring creativity is at the core of tiktok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "always day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
diversity & inclusion
tiktok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At tiktok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
tiktok accommodation
tiktok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
seniority level
* seniority level entry level
employment type
* employment type full-time
job function
* job function marketing, public relations, and writing/editing
* industries technology, information and internet
referrals increase your chances of interviewing at tiktok by 2x
sign in to set job alerts for "content creator" roles. social content specialist for personal brand (full-time, remote)
mexico city metropolitan area $750.00-$900.00 2 weeks ago
mexico city, mexico $600.00-$1,000.00 2 weeks ago
videographer - video editor/ content creator
mexico city metropolitan area $1,500.00-$1,500.00 2 months ago
remote creator brand manager (full-time)
mexico city metropolitan area $750.00-$900.00 2 weeks ago
creator marketing & communications manager - tiktok live tiktok shop - seller governance program manager customer success & reddit content specialist tiktok shops influencer marketing executive (beauty) content operations manager - tiktok live learning management system administrator, instructional design (english, spanish) operations intern (tiktok live-ams) - 2026 summer (bs/ms) sr influencer marketing executive (beauty)
we're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
#j-18808-ljbffr