Hcltech is a global technology company, home to morethan 218,000 people across 59 countries, deliveringindustry-leading capabilities centered around digital, engineering,cloud and ai, powered by a broad portfolio of technology servicesand products.
we work with clients across all major verticals,providing industry solutions for financial services, manufacturing,life sciences and healthcare, technology and services, telecom andmedia, retail and cpg, and public services.
consolidated revenuesas of 12 months ending september 2024 totaled $13.7 billion.
thedispute analyst candidate must have: qualifications · strongcomputer skills required · proficiency in ms office · experience indisputes or in the payments industry preferred(5 years us marketexposure preferred) · excellent communication skills ·detail-oriented and results-driven · ability to analyzeinformation, think through difficult problems, and make criticaldecisions based on limited information responsibilities · researchcredit/debit card disputes and build dispute cases to recover fundsfor merchants (visa/mastercard/amex etc..) · validate appropriatedata from internal and third party systems and ensure appropriatecourse of action is being pursued.
· ensure accurate andappropriate responses to disputes during the lifecycle of dispute.· ensure accurate accounting and reconciliation of suspenseaccounts and scheme gl accounts · monitor disputed transactions forpossible fraudulent activity.
· serve clients by resolving productand service problems.
· ach and other transaction type and disputeprocess awareness we offer: direct and indefinite hiring, 100%payroll schema, all law benefits benefits above law (major andminor medical insurance, life insurance, saving funds, grocerycoupons, 30 days christmas bonus, 12 days vacations, dental andoptical plan)