About the rolewe are seeking abilingual site managerwith experience in the call center industry who can lead teams, ensure operational excellence, and maintain strong client relationships.at ccsi, we value leadership, communication, and a true passion for people development.key responsibilitieslead daily operations and ensure high-quality service delivery.manage client relationships and oversee qbrs.create and monitor turnover and attendance action plans.support and coach staff to achieve individual and team goals.organize motivational and development activities.prepare and review reports, kpis, and scorecards.collaborate with administrative and internal teams for compliance and improvement.requirements bilingual (advanced english — c2 level preferred) resume in english (required) +3 years of experience in call center leadership roles proven experience in people management and development strong problem-solving, communication, and planning skills availability monday to friday, 8:00 a.m. – 6:00 p.m., with flexibility for client visitspreferred skillsexperience managing client accounts and large teamsexcellent organizational and negotiation skillsability to motivate, develop, and retain top-performing staffstrong understanding of kpi management and reportingwhy join usat ccsi, leadership means more than managing—it meanschanging livesthrough teamwork, development, and growth. Be part of a team that leads by example in mexico city.