Who we want
as a mexico carrier account representative, you will play a vital role in establishing and growing our reputation with trucking companies in mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.
what you’ll do
* ensure the mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.
* source new and existing dedicated business opportunities.
* make outbound phone calls to both mexico andu.s.-based carriers.
* learn how to use and operate arrive resources, including committed capacity, 1 stop shop, truck entry, carrier search, and load board.
* collect paperwork and manage accounting-related activities.
* build a portfolio of at least 15 carriers and seven core carriers.
* contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.
* call on new carriers daily to build a working relationship.
* become an expert in mexico’s capacity, markets, and rates.
* prospect and cold-call carriers through leads listed within our crm and generate your own leads through individual research.
* build strong internal relationships with arrive’s business development and operations teams.
* handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.
service
* track loads from pickup status to delivery status.
* maintain a late bounce score of less than 3% each month.
* ensure all in-transit loads have updated notes by 10 am every morning.
* confirm all next-day pickups by 2:30 pm cst and rebook any loads that are not confirmed.
* ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.
* obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.
* ensure all carrier information in arrivenow is accurate for every load.
* confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.
* learn how to use arrive technology resources, including the nextgen tracking board, internal comments, slack tracking channels, and email communication.
* hold carriers accountable for arrive’s service metrics, including otp, otd, autotrack, and late bounce.
qualifications
* carrier sales or brokering experience is preferred.
* full professional proficiency in english and spanish is required.
* we are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and arrive.
* resourcefulness is key, as we solve complex issues daily.
* team players who are curious, ask questions, and are solutions-oriented will thrive.
* a strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match.
* your career at arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone.
* building relationships and establishing rapport should come naturally. Successful sales representatives at arrive understand the importance of establishing strong external and internal relationships.
* our work culture is high-energy, so highly motivated individuals will help us reach our goals.
* you should feel comfortable taking risks and making quick decisions in a fast-paced industry.
* highly ambitious people thrive in this environment.
the perks of working with us
* take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
* leave the suit and tie at home; our dress code is casual.
* enjoy office wide engagement activities, team events, happy hours and more!
* work in our new guadalajara office located in torre 1500 (av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
* start your morning with free coffee!
* maximize your wellness with free counseling sessions through our employee assistance program
* get paid to work with your friends through our referral program!
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