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title: servicenow product manager
requisition id: 56992
country/region: mx
wipro limited (nyse: wit, bse: 507685, nse: wipro) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
job description
* 7+ years of experience in servicenow platform delivery, including itsmor itom or cmdb, orcsm
* knowledge of servicenow platform: understanding of the servicenow platform and its capabilities.
business acumen: understanding of business needs and how technology can be used to solve them.
preferred skills
itil v4 foundation certification
experience in it service management (itsm): familiarity with itsm processes and best practices.
experience in other servicenow practices: cmdb/csdm, service catalog
* strong hands-on experience with flow designer, integration hub, scripting, and platform configuration.
* proven track record managing servicenow projects in hybrid or agile environments.
* servicenow certified system administrator (csa) or higher.
* excellent communication skills in english (intermediate to advanced). non mandatory
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do
1. Bridging the gap between project and support teams through techno-functional expertise
* for a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
* check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
* provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
* support the solutioning team from architectural design, coding, testing and implementation
* understand the functional design as well as technical design and architecture to be implemented on the erp system
* customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
* implement the business processes, requirements and the underlying erp technology to translate them into erp solutions
* write code as per the developmental standards to decide upon the implementation methodology
* provide product support and maintenance to the clients for a specific erp solution and resolve the day to day queries/ technical problems which may arise
* create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
* sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
* support on-site manager with the necessary details wrt any change and off-site support
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2. Skill upgradation and competency building
* clear wipro exams and internal certifications from time to time to upgrade the skills
* attend trainings, seminars to sharpen the knowledge in functional/ technical domain
* write papers, articles, case studies and publish them on the intranet
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deliver
no. performance parameter measure 1. Contribution to customer projects quality, sla, eta, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, csat 2. Automation process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter
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mandatory skills: project management.experience: 8-10 years.reinvent your world. We are building a modern wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our dna - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
if you encounter any suspicious mail, advertisements, or persons who offer jobs at wipro, please email us athelpdesk.recruitment@wipro.com. do not email your resume to this id as it is not monitored for resumes and career applications.
any complaints or concerns regarding unethical/unfair hiring practices should be directed to our ombuds group atombuds.person@wipro.com .
we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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