Overview
sr. Design sales consultant role at kohler co. Explore a position focused on maximizing sales, growing existing business, and delivering excellent customer service in alignment with kohler's mission of high quality and service standards.
responsibilities
* customer communication
* creation & management of quotes (quote generation & management)
* placement of & management of orders (creation of order, payment processing, invoice generation, order fulfilment, etc.)
* post visit follow up (lead management, returns processing, defect management)
* initiate, maintain and lead order fulfilment via interceramic
* inform customers of price increases prior to the increase occurring
* inform customers of discontinued products, extended lead times, etc.
* provide customers with product information
soft skills and customer service
* maintain professional courtesy with associates and customers at all times
* greet customers in a friendly, professional manner and in a timely fashion
* assist all customers as called in rotation
* assist the designer’s client
* assist end users when available or when requested by the manager
* consistently practice proper telephone etiquette
* return phone calls within 24 hours
* build strong relationships with architects, interior designers, editors, and other leaders in the segment
* perform frequent visits to potential customers and to a&d community to prospect new business opportunities
* order entry (via distributor) and entering all orders into the system within 24 hours of receipt of the deposit or purchase order
* provide an adequate explanation to the customer for denials of special requests on product and/or delivery dates
* review purchase orders, confirm receipt by factory/warehouse, and report any incorrect acknowledgments with corrections
* send thank you cards to customers after placing an order
* call customers periodically with updated information regarding order status
* contact customers after shipment to ensure satisfaction and resolve any issues
* monitor progress of customer complaint resolutions and communicate updates to customers
product knowledge
* maintain knowledge of all vendor products, pricing, options, finishes, and details
* maintain up-to-date knowledge of all products, pricing, and local competition
relationships and contacts
* supervisory relationships: reports to the kec – store manager
* organizational relationships: daily contact with showroom staff, customers and customer staff, and distribution facilities
education and experience requirements
* candidate will possess previous high-end sales/customer experience, preferably in the design industry
* college degree or certificate in architecture or interior design preferred
* basic knowledge of the history of design (periods, styles, designers, etc.) preferred
* must be able to work a flexible schedule, including weekend hours and occasional evening hours for events
* highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels
* strong communication skills, both written and live presentation
* excellent organizational skills
* computer skills to navigate sales tools, reference materials and online training
why choose kohler?
we empower each associate to #becomemoreatkohler with a competitive total rewards package to support health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
about us
kohler’s policy is to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler co. is an equal opportunity/affirmative action employer.
job details
* seniority level: mid-senior level
* employment type: full-time
* job function: sales and business development
* industries: manufacturing
#j-18808-ljbffr