Trusted by many of the largest companies globally, accertify is the leading digital platform assessing risk across the entire customer journey, from account monitoring and payment risk to refund fraud and dispute management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver's seat and ready to #moveatthespeedofright.
be in the driver's seat of your career as a fraud analyst with the industry leader- and build a job you can trust.
as a fraud analyst at accertify, you'll be on the front lines of protecting businesses and consumers by investigating and analyzing high-risk e-commerce transactions. Your expertise will be key to delivering exceptional digital experiences across industries, ensuring the security and trust that drive success in today's fast-paced online world. You'll be empowered to make impactful decisions, shape fraud prevention strategies, and contribute directly to the mission of transforming the digital landscape.
essential duties and responsibilities
* identify and prevent fraudulent transactions, powering exceptional client results
* work well with a team of industry experts to monitor real-time fraud decisioning software
* independently resolve problems that require in-depth investigation and/or research
* constantly communicate fraud trends and share best practices with peers and leaders
* perform a thorough analysis of queued transactions to assess the likelihood of fraud and approve or reject them accordingly.
* maintain professional persistence when reviewing transactions or speaking with customers.
* prioritize work to meet and exceed deadlines and performance goals
* report platform issues as they arise and proactively identify potential impacts to clients
* ensure accertify's customers succeed by delivering results daily.
skills & qualifications
* bachelor's degree required
* strong desire to build a career in the fraud prevention industry
* previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
* previous knowledge of the e-commerce industry and card not present (cnp) environment or similar experience is preferred, but not required
* prior knowledge of airlines, retail, ticketing, banking experience, or similar experience is preferred but not required
* fine-tuned organizational, analytical, and critical thinking skills are strongly desired
* exceptional problem-solving skills
* displays confidence in making decisions quickly and independently
* must be able to work in a fast-paced, ever-changing environment
* strong internet research skills with the ability to navigate multiple systems at once
* demonstrated experience and/or strong working knowledge of microsoft office suite
* must have flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays
* bilingual proficiency in spanish & english
additional details
* location: on-site at the accertify office in mexico city
* flexibility to work a schedule starting as early as 6 a.m. Cst (end 2 p.m. Cst) or as late as 2 p.m. Cst (end 10 p.m. Cst); this will include one weekend day shift, which could change depending on client needs.
* the position's training will be from 9 a.m. to 5 p.m. for three months, all onsite in the office. Following this training, schedules will be determined based on client needs.
* for the first 3 months, each workday will be entirely onsite in the office, with the position becoming hybrid (3 days in the office, 2 days work-from-home) after the 3-month point. Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.
* pto blackout periods are from holly week (march-april), hot sale week (may), summer break (july-aug), buen fin week (november), winter break (december) through the end of the calendar year. No time off requests are allowed during these periods.
why join accertify?
benefits
at accertify, we believe in investing in our people. We offer a comprehensive suite of benefits to support your success both professionally and personally:
* health & wellness: medical, dental, and vision coverage for you and your family.
* time off: paid time off, holidays, and personal days to maintain work-life balance.
* financial growth: we offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
* career development: training programs, mentorship opportunities, and growth potential within the company.
* wellness support: mental health resources, fitness perks, and wellness programs.
* extras & perks: commuter benefits, employee discounts, and company-sponsored events.
at accertify, we're committed to your success, because when you thrive, we thrive. Are you ready to make an impact? Apply today and be in the driver's seat of your career.