At iac monterrey norte, we are looking for ademand planner / customer serviceprofessional with experience in the automotive industry, responsible for managing customer demand, ensuring accurate order execution, and meeting delivery commitments, acting as the main interface between the oem customer and the plant.we are seeking a profile with hands-on experience in automotive operations, familiar withedi, customer releases, and plant-level execution.key responsibilitiesmanage and follow up on customer orders through edi (releases and demand requirements).analyze customer releases to ensure proper planning and execution.act as the main point of contact with the customer for production and service-related topics.track shipments, transportation, packaging issues, and receiving discrepancies.ensure alignment between customer demand and internal shipments.monitor delivery performance (otd) and service levels.coordinate with supply chain, operations, and finance to resolve deviations.maintain updated information in systems, including routes, releases, and customer data.support root cause analysis and corrective actions related to service performance.act as the "voice of the customer" within the plant.profileexperience in demand planning, customer service, or supply chain within the automotive industry.direct experience working with oem customers (required), preferably general motors (gm).experience working with edi.experience in order management, shipment follow-up, and customer service operations.strong analytical skills and attention to detail.effective communication with customers and cross-functional teams.intermediate to advanced excel skills.ability to work under pressure in a fast-paced environment.requirementsbachelor's degree in engineering or related field.advanced english (required).#j-*-ljbffr