Epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Responsibilities
- execute discovery from a business architecture perspective to gather and analyze requirements
- oversee the setup and configuration of new sfmc instances and business units
- design and manage customer journeys and automation processes using journey builder and automation studio
- implement and manage sms and whatsapp connections within sfmc (mobile connect and whatsapp integration)
- develop and focus on consent management in custom preference centers
- lead the creation of epic-level backlogs and ensure alignment with raci (responsible, accountable, consulted, informed) model
- develop and maintain the salesforce marketing cloud capability map
- design and document business processes architecture at level 1 and level 2
- contribute to high-level solution architecture to meet business needs
- advocate and implement salesforce marketing cloud best practices
*requirements*:
- at least 5 years of experience in a similar role and working within salesforce marketing cloud
- expertise in triggered messaging through triggered sends, journey builder, or automations via etl files on sfmc enhanced ftp
- strong knowledge of journey builder, automation studio, mobile connect, and whatsapp connection
- experience in developing a custom preference center
- proficiency in english at c1 level or higher
- experience leading communication and presentations to c-level stakeholders
- relevant certifications in salesforce marketing cloud are highly desirable
we offer
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 4 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- monthly non-taxable amount for the electricity and internet bills
conditions