Good leap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient hvac, heat pumps, roofing, windows, and more. Thousands of professionals deploying home efficiency and solar solutions rely on good leap's proprietary, ai-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Good leap is also proud to support our award-winning nonprofit, give power, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across africa, asia, and south america. The servicing operations specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements. This role serves as a first line of defense for servicing quality and compliance, with primary responsibility for subservicer monitoring, reconciliation integrity, and audit execution/support subservicer oversight & operational monitoring monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance escalate issues with supporting data audit management & execution lead servicing support for investor and state audits perform payment tracing and transaction validation to support audit requests reconciliation & exception resolution identify and investigate reconciliation discrepancies across servicing systems and financial records exception management & dispute resolution review audit findings, servicing exceptions, and identified defects draft and support disputes of findings where appropriate provide data-backed explanations and supporting documentation quality control & compliance monitoring ensure adherence to servicing policies, procedures, and regulatory requirements support internal qa efforts and control validation identify control gaps and escalate risks identify trends in subservicer errors, audit findings, or reconciliation breaks support implementation and validation of fixes 2+ years of experience in servicing operations, financial operations, audit support, or reconciliation-focused roles ~ strong understanding of financial reconciliations and payment processing preferred ~ direct experience with subservicer or vendor oversight, servicing quality control, or transaction validation strongly preferred ~ experience supporting investor audits, state/regulatory audits, or internal audit functions preferred ~ hands-on experience with payment processing flows, transaction lifecycle, and servicing system activity (even if not directly processing) ~ intermediate microsoft office (word, excel, and outlook) skills ~ strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions) ~ organized with strong time-management, technical proficiency, and superb attention to detail ~ demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision ~ agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates ~ ability to handle multiple projects simultaneously ~ this job description is meant to describe the general nature and level of work being performed; the company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.