**Service Management**
**Role Purpose.** Responsible for the delivery of Service Management Practice, define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.
**Main activities**:
- Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)
- May provide technical or functional support for Service Management tools and methods
- Assist with the understanding and analyzing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution.
- Delivery of governance-based and global Service Management reporting.
- Third party management oversight and control
Requirements
**Requirements**:
- Knowledge of software life cycle
- Good communication and interpersonal skills
- Analytical and problem-solving ability
- Planning and project management skills
- Knowledge in development standards and best practices
- Experience with continues improvement
- Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline
- Seeks ways of improving and adapting day to day activities
- Latitude to make decisions within the value unit
- Ability to establish effective collaborative relations with internal stakeholders and external organizations
- Experience in Third Party Risk Management.
- Risk management skills.
- Well organized, autonomous and determined.
- Service oriented
- Agile and DevOps methodologies.
- Software engineering degree
- Fluent spoken and written English skills
HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_