Key retail operations role
we seek a seasoned retail operations professional to join our team as a customer success manager. This pivotal role requires building lasting client relationships and ensuring partners achieve maximum value from our advanced retail planning saas platform.
* client onboarding & adoption: lead comprehensive onboarding and training initiatives to accelerate product adoption.
* strategic partnership: cultivate deep, long-term relationships with client stakeholders.
* value realization: collaborate with clients to define and track their retail planning goals.
* proactive engagement: monitor platform usage data to identify potential risks and growth opportunities.
* growth & expansion: strategically manage the renewal process and identify opportunities for upsell and cross-sell within your client portfolio.
the ideal candidate will have 3+ years of experience in retail planning operations and excellent analytical skills. Strong communication and collaboration abilities are essential for managing multiple priorities in a dynamic environment.
required skills:
* retail operations expertise: minimum 3 years of hands-on experience within retail planning operations.
* client engagement background: 2-5 years of proven experience in customer success, project management, or implementation roles.
* analytical acumen: exceptional analytical and problem-solving skills.
* communication & collaboration: demonstrated ability to manage complex client projects and communicate intricate technical concepts clearly.
* organizational prowess: meticulous attention to detail and superior organizational skills.