- responsible for the independent delivery of administrative services in a local and global context, ensuring service levels meet site requirements.
about the role
your responsibilities will include, but are not limited to:
1. review source documents such as faxed patient service request forms.
2. accurate and timely data entry of source documents within key performance indicators.
3. manage postal mail, email, or other source document intake, review, and processing.
4. review source documents for potential adverse event identification and reporting.
5. follow quality control processes to ensure data integrity; flag trends and communicate insights with supervisor.
6. participate in activities that improve department operations and support quality improvements.
7. handle other special projects as assigned.
what you’ll bring to the role:
* high school diploma required.
* no travel requirements. Role is office-based in mexico city.
* ability to commute to onsite work at torre aleph, with a hybrid model: 3 days in office, 2 days at home.
* when working from home, a dedicated quiet space with internet/wifi service (with possible subsidy from novartis).
* 1-2 years of general office experience or equivalent training.
* minimum of 1 year of data entry/computer experience in an office or healthcare environment.
* proficiency with network and personal computer systems, office equipment.
* strong communication skills, attention to detail, interpersonal skills.
* proficient in ms outlook and basic ms office tools (word).
preferred experience:
* post-secondary education (certificate or associate’s degree).
* experience with salesforce crm.
* familiarity with hipaa regulations and handling protected health information.
* medical office experience and knowledge of medical terminology.
why novartis: helping people with disease and their families requires innovative science and a passionate community. Join us in creating breakthroughs that change lives. learn more.
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novartis is committed to inclusivity and providing accommodations for individuals with disabilities. If needed, contact us at [emailprotected] with your request and contact details, including the job requisition number.
we strive to build an outstanding, inclusive work environment reflecting the diverse communities we serve.
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