Incident manager at nocjob summarynoc incident manager will lead a team with the target to ensure that activities within the gnoc scope are executed, followed up and done accordingly to sla and kpi's. The incident manager will drive and secure all activities are performed on an adequate and timely basis for the different stakeholders. The incident manager plays a critical role in maintaining network availability, service quality, and customer satisfaction. Their primary responsibility is to manage the lifecycle of incidents that affect telecom services (voice, data, mobile, fiber, core, etc.).responsibilities & tasks major incident management (p1/p2) for high-severity incidents: initiate major incident process. Open bridge calls with technical teams. Engage multi-vendors if needed coordinate across: core network team ran team transmission team field operations provide executive-level updates. Communication managementsend timely updates to: internal management customer care teams enterprise customers (if impacted) provide: incident summary affected services root cause (if known) estimated time to restore (etr) maintain communication cadenceroot cause & post-incident review ensure root cause analysis (rca) is delivered. Conduct post-incident review (pir). Identify preventive actions. Raise problem management tickets for recurring faults. Hands-on experience on ems and nms system and aware of daily health checks of nesposition qualificationscore competences: outstanding english and spanish communication and presentation skills be customer and business oriented and have consultative approach problem solving and analytic thinking very good understanding of leadership framework creative & innovative able to lead and motivate people, to promote responsibility and to facilitate diversity & awareness knowledge of huawei's existing and future product/services portfolio sense of urgency with quality as a key deliverable strong background in managing/effecting change experience with the interpretation of quality indicators to detect and implement corrective action results focused, priority setting to resolve conflicting goals with restricted resources a thorough and methodical approach to work highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture. Experience with multiple customers/ multiple accounts and priorities understanding of financial aspects of the roleminimum qualifications & experience requirements: at least 3 years' experience in people management bachelor's degree in computer science or electrical engineering and 4 years relevant telecom experience within noc operation or at least 7 years of relevant telecom experience in customer support. Understanding of 2g-3g-4g telecom networks, access network, network elements and telecom services good knowledge of microsoft office suite good knowledge of radio frequency customer issue handling