Operations assistant – etg commodities
department: operations
reports to: operations team lead
location: queretaro, mx
job overview: we are currently seeking an adaptable and agile operations assistant for our agri‑business in mexico. In this role, you will support business operations while maintaining a high degree of customer satisfaction. The role is relationship‑oriented with deadlines and a high level of accountability.
* supply chain coordination: manage movement of goods, materials, and products across the supply chain, ensuring timely delivery and efficient operations.
* transportation management: arrange and coordinate transportation activities, negotiate freight rates, schedule shipments, and track deliveries.
* inventory control: monitor inventory levels, conduct stock checks, and optimize replenishment processes to meet demand while minimizing carrying costs.
* documentation and recordkeeping: prepare and maintain accurate shipping documents, customs forms, and audit records.
* customs and compliance: ensure compliance with customs regulations and international trade requirements, prepare related documentation, and stay updated on regulatory changes.
* vendor management: collaborate with suppliers and vendors, monitor performance, negotiate contracts, and resolve disputes.
* risk management: identify potential supply‑chain risks, develop contingency plans, and proactively mitigate disruptions.
* data analysis and reporting: collect and analyze logistics data, generate reports, and provide kpi insights to management.
* continuous improvement: identify process improvements in transportation, warehouse layouts, or inventory management, implement changes, and monitor effectiveness.
* customer service: work with internal and external stakeholders to resolve inquiries and meet customer expectations regarding delivery and order accuracy.
position requirements:
* fluency in english (verbal and written)
* bachelor’s degree in supply chain, international business, logistics, or related field.
* 2–3 years of experience in export documentation and logistics.
other competencies:
* ability to manage changing priorities and multitask in a fast‑paced environment.
* professional interaction with all organizational levels.
* strong initiative and self‑starter; works well independently and as part of a team.
* excellent communication and interpersonal skills.
* analytical and problem‑solving abilities with a customer‑service orientation.
* organizational skills, attention to detail, and a capacity to balance multiple priorities.
* proficient in excel.
eeo statement: etg commodities inc. is committed to equal opportunity for all employees and to a workplace free from discrimination and harassment. All employment considerations are based on job requirements, business needs, and individual qualifications.
operations manager – sort center, worldwide operations (amazon)
responsible for safety, budgeting, people development, and operational objectives within a large amazon sort center. Leads a team of operations and area managers, drives performance, and implements quality and lean initiatives.
* own operational budget for the entire sc, covering safety, productivity, financial planning, labor, and operational goals.
* provide strategic long‑term planning (3, 6, 12 months and 3‑yr overview).
* guide building culture according to leadership principles.
* set clear goals and expectations for managers.
* measure performance, provide feedback, and hold leaders accountable.
* drive creation of quality initiatives, process changes, and lean projects.
* share best practices across departments, shifts, and network.
* collaborate with hr, finance, facilities, safety, it, and other site leaders to secure resources for projects.
basic qualifications:
* bachelor’s degree or equivalent, or 2+ years of relevant experience.
* flexible schedule/shift work, including weekends, nights, and holidays.
* 3+ years of employee and performance‑management experience.
* experience managing at least 2–3 managers and indirectly 50+ people.
* fluent english communication skills.
preferred qualifications:
* 1+ year of experience with performance metrics, process improvement, or lean techniques.
eeo statement: amazon is an equal opportunity employer. For u.s. applicants, eeo is the law. Contact amazon recruiting for accommodations during the application and hiring process.
operations/finance manager – querétaro, mexico
this full‑time on‑site role oversees financial operations, budgeting, and planning, ensuring alignment with company strategic objectives. Responsibilities include managing operational processes, streamlining workflows, and enhancing overall efficiency.
* financial management, budgeting, and financial analysis.
* operational planning, process optimization, and workflow management.
* leadership, communication, and team management.
* use of financial software; attention to detail in reporting.
* experience in automotive industry preferred.
* bachelor’s degree in business administration, finance, or related field (master’s preferred).
* previous experience in operations and finance management roles.
* familiarity with international business practices and collaboration a plus.
eeo statement: this organization is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, ethnicity, color, sexual orientation, gender identity, disability, age, ancestry, national origin, or any other legally protected status.
customer operations specialist
serves as a central liaison between customers, sales teams, account managers, and internal operations. Responsible for managing renewal opportunities, analyzing customer data, and supporting ongoing customer engagement.
* manage customer orders and licensing: review, validate, and process software orders; resolve discrepancies; coordinate license generation.
* coordinate contract renewals: track upcoming renewals, prepare quotes, and engage customers timely.
* maintain systems and dashboards: use crm and order entry systems; build dashboards for visibility and reporting.
* collaborate across teams: provide guidance and address recurring issues.
* analyze and report data: consolidate data, prepare renewal performance reports.
* drive process improvements: suggest workflow enhancements and cross‑functional initiatives.
* identify and flag at‑risk renewals: monitor renewal opportunities for churn risks.
* support additional projects and duties related to customer operations, order management, and renewals.
qualifications:
* education level required: bachelor’s degree.
* minimum 2 years of experience in order management, customer support, renewals, or related roles.
* proficiency in crm software and microsoft suite, especially excel.
* experience managing customer lifecycles, contract terms, and renewal processes.
* experience engaging customers in renewal discussions, upselling, cross‑selling, and contributing to revenue growth.
* previous experience meeting sales or renewal quotas a plus.
* knowledge of call center operations preferred.
* bachelor’s or associate degree in related field preferred.
eeo statement: we are committed to ensuring equal employment opportunities for all applicants. Discrimination on the basis of age, race, color, disability, marital status, religion, veteran status, national origin, or any other protected status is prohibited.
operational excellence manager – phillips‑medisize
responsible for leading continuous improvement initiatives and projects to drive operational change, with a focus on cost reduction, process optimization, and quality assurance.
* plan, develop, execute, and follow up on continuous improvement projects using six sigma, lean, and kaizen.
* lead cost‑reduction and resource‑optimization initiatives.
* present monthly reports to general management and stakeholders.
* develop and train team members (green belts).
* establish and strengthen continuous improvement systems: 6s, lsw, opex, gemba walks.
* implement time‑and‑motion optimizations (smed, kaizen).
* track and achieve plant’s continuous improvement objectives.
* collaborate across functions to improve oee, copq, cip, and muv.
basic qualifications:
* bachelor’s degree in engineering or related field.
* minimum 4 years of experience in engineering, quality, or continuous improvement.
* strong knowledge of lean, six sigma, kaizen.
* proven experience leading improvement projects.
* data analysis and statistical tool proficiency.
* english proficiency in written and spoken communication.
* availability for rotating shifts and travel.
preferred qualifications:
* six sigma black belt certification.
* experience with iso 14001:2015.
* experience with cost‑savings indicators and financial results.
* ability to influence and lead without direct authority.
* alignment with continuous improvement culture.
eeo statement: phillips‑medisize is an equal opportunity employer; all qualified applicants will be considered without discrimination.
senior critical environment technician – microsoft
provides support for critical infrastructure across microsoft’s cloud datacenters, performing monitoring, maintenance, troubleshooting, and safety compliance.
* maintain critical infrastructure to keep datacenters operational.
* perform monitoring, inspection, and maintenance of equipment.
* participate in equipment troubleshooting and enforce safety/security requirements.
* develop methods of operating procedures (mops) and standard operating procedures (sops).
qualifications:
* experience in operations, facility maintenance, or similar field.
* knowledge of safety and security procedures in data center environments.
* ability to follow detailed procedures and work independently.
* strong communication and teamwork skills.
* understanding of environmental sustainability practices.
eeo statement: microsoft is an equal opportunity employer. All applicants will be considered without regard to race, gender, religion, etc.
ramp operations supervisor – fedex
manages ramp operations, supervising loading/off‑loading, weight and balance, customs clearance, and crew performance, ensuring safe and efficient terminal operations.
* supervise loading and off‑loading of aircraft, ensuring efficient operations and safety.
* coordinate customs clearance procedures.
* train, motivate, and evaluate staff on ramp operations.
* plan, organize, and schedule manpower to optimize time and budgets.
* ensure safety, quality, and timely operations.
* communicate with flight operations and manage flight delays, cancellations, and re‑routes.
* maintain professional relationships with airport officials and keep management informed of regulatory changes.
* ensure compliance with safety, security, and operational policies.
qualifications:
* previous experience in ramp or ground operations.
* knowledge of aircraft loading certifications and safety standards.
* strong leadership and communication skills.
* ability to manage a diverse team and resolve operational issues.
eeo statement: fedex is an equal opportunity employer. All qualified applicants are considered for employment without discrimination.
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