Application expert
the application manager role entails delivering outsourced support services according to contract slas and kpis, adhering to adecco's itil processes, security standards, and internal audit policies.
* manage supplier relationships for incident, problem, and service request management.
* ensure suppliers meet contractual obligations through regular meetings to guarantee sla and kpi compliance.
* provide suppliers with recommendations for enhancements and share recommendations from suppliers.
* verify that suppliers deliver support in conformance with internal processes and policies.
* collaborate closely with application solution specialists and countries to comprehend business requirements and priorities.
key responsibilities:
* coordinate maintenance and support suppliers.
* guarantee contract performance through regular meetings.
* share supplier recommendations and enhancements.
* validate internal process adherence.
* cultivate cross-functional collaboration.
what we offer:
* meaningful work with a dynamic team.
* opportunities for growth and professional development.
* a supportive work environment.
requirements:
* ability to manage multiple tasks simultaneously.
* strong communication and interpersonal skills.
* adaptability and willingness to learn.
benefits:
* competitive salary and benefits package.
* opportunities for career advancement.