Job summary
we are seeking a highly skilled cash management and operations expert to manage our order-to-cash (o2c) cycle.
* oversee the entire o2c process, ensuring invoice accuracy, billing cadence, cash application, collections, and dispute resolution.
* partner with sales and operations teams to improve cash conversion, tighten controls, and scale ar operations through automation and process design.
key responsibilities
* own the o2c end-to-end process, driving efficiency and effectiveness in cash application, collections, and dispute management.
* manage contract risk by evaluating customer profiles, invoicing parties, and recommending payment terms.
* lead and coach the accounts receivable & collections team.
* operate in complex billing environments involving multiple billing parties, insurers, or payers, managing relationships, claims / remittance issues, and reconciliation workflows.
* oversee cash application and bank reconciliations for receipts and remittances.
* design and maintain key performance indicators (kpis), dashboards, and reporting tools for daily, weekly, and monthly insights (aging, cash forecast, dispute aging, exceptions).
* drive process improvements and automation using accounts receivable automation tools, edi, or third-party integrations, billing orchestration.
* collaborate cross-functionally with sales, ops, legal, and finance to resolve disputes and refine invoicing processes.
* communicate effectively with customers, handling sensitive collection conversations professionally.