We are seeking a skilled *business analyst with experience in salesforce*to join our team.
in this role, you will collaborate with stakeholders to gather requirements, design solutions, and support the implementation of a genai-powered nextgen digital assistant on the salesforce agentforce platform. This initiative aims to enhance engagement and service efficiency across patient
- and hcp-facing websites and call center operations.
*responsibilities*
- gather and analyze business requirements, creating and maintaining a comprehensive backlog for all use cases
- design salesforce-powered digital assistant solutions to align with business objectives and improve efficiency
- recommend salesforce enhancements to optimize functionality, usability, and performance
- collaborate with stakeholders to ensure alignment between business needs and technical solutions
- support the implementation of ai-driven tools like agentforce, chatbots, and nlp bots to enhance user engagement
*requirements*:
- at least 2 years of experience as a business analyst or in a similar analytical role
- hands-on experience with the salesforce platform, including core clouds and agentforce
- knowledge of integrating salesforce with third-party systems via apis and automating workflows using tools like process builder and flow
- familiarity with ai-driven solutions, including chatbot integrations and digital assistants such as agentforce
- understanding of regulatory requirements such as hipaa and gdpr to ensure compliance
- strong interpersonal and stakeholder management skills to facilitate collaboration and alignment
- ability to identify business challenges and develop effective solutions
- adaptability to thrive in fast-paced and evolving environments
- strong teamwork skills with the ability to engage cross-functional teams effectively
- fluent english communication skills, both written and spoken, at a b2 level or higher
*we offer*
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 4 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- monthly non-taxable amount for the electricity and internet bills
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.