Customer success manager role overview
we are seeking a highly skilled customer success manager to lead and direct support and service activities for company products and services. This role is responsible for driving customer success and retention, while identifying opportunities for growth and development.
key responsibilities:
* direct and manage support and service activities for company products and services
* respond to client concerns with empathy and ensure timely resolution
* act as the voice of the customer to identify product support and development needs
* lead and ensure retention and maintenance of long-term relationships with clients
* validate monthly billing and lead renewal of client contracts
requirements:
* bachelor's degree in business or marketing
* experience as a customer success manager, account manager, or in customer service roles
* proven track record of managing customer success programs, customer retention, and upselling strategies
* advanced english language skills
what we offer:
a dynamic and supportive work environment that fosters growth and development. Opportunities for professional advancement and continuous learning.
this position requires a strong customer focus, excellent communication skills, and the ability to work independently. If you are a motivated and results-driven individual looking for a challenging opportunity, we encourage you to apply.