As a *service analyst associate* you will personally and punctually attend each of the dealers to migrate from plexus point of sale to cx+, completing the established process. You will report to the head of training, qa, promotions and communication.
*key responsibilities*
- review the migrated stores assigned to them to find contact information of the dealers
- complete pre-migration reports, send them and explain to each dealer how to correct the information to be displayed in cx+.
- monitor the progress of the debugging of dealer information to guarantee a smooth migration.
- review the migration checklist that aims to validate that all the steps before the system change have been correctly completed.
- build the cifras control report of the migrated stores and send it to the dealers to let them know the information that actually migrated to cx+.
*qualifications*
- bachelor's degree in administration, marketing, computer science, design or related fields
- customer service experience
- basic/intermediate level of excel (can maintain complex spreadsheets)
*about us*:
*ppg: we protect and beautify the world*
*the ppg way: we partner with customers to create mutual value. We are "one ppg" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday.*
ppg pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. Ppg considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
*about us*:
ppg: we protect and beautify the world
the ppg way
every single day at ppg:
we partner with customers to create mutual value.
We are “one ppg” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.