Description & requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job summary
working from the mx distribution center office, the mexico distribution manager is the owner of, and connective cross functional partner that helps facilitate the day-to-day operational activities with our 3rd party dc partner that enable business processes and functions to run smoothly. Position oversees end-to-end flow from time of receipt at 3rd party dc through to retail stores and guests.
Core accountabilities
support day to day coordination of operational activities such as returns processing, four-wall order fulfilment, vas projects, with our regional 3rd party dc partner.
Monitors department operations to meet specific company slas (service level agreements) and guest/store expectations.
Safeguard procedures (sop's), identify problems and quickly resolve them.
Create compliance between operations and company standards or legal requirements.
Participate in monthly performance reviews with our 3rd party dc partners. Report out on their performance and communicate any gaps in sla to key internal stakeholders.
Inform cross-functional partners on the 3rd party dc's capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party dc partners and providing qualitative and quantitative feedback to internal stakeholders.
Demonstrate a continuous improvement mind-set by pro-actively identifying opportunities for overall sla/performance improvements and cost saving initiatives.
Work with our global inbound logistics team and external (regional) partners on inbound forecasting, po priorities, capacity planning and kpi's & dc excellence.
Encourage and foster a spirit of personal development and entrepreneurship
provide a work environment that is upbeat, fun, and inspiring
academic/educational requirements
business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
minimum of 5-8 years of experience in self‑managed or 3pl distribution center and logistics operations within the apparel retail distribution environment of both offline & online order fulfillment experience
clear communications skills to inspire, motivate and provide cross‑functional leadership x
experienced in managing third‑party logistics provider(s) and/or distribution operations in a fast‑paced and fast‑growing environment
sound responsive analytical and problem‑solving skills
excellent time management, planning and organizational capability
strong interpersonal and leadership skills are required, experience of leading a team is preferred
proven organizational and leadership skills are required
understanding of cross border compliance preferred
clear communications skills to inspire, motivate and provide cross‑functional leadership
strong it skills (microsoft office applications, familiar with wms software applications and retail systems)
ability to think "outside of the box," enjoys challenges and is solutions‑oriented
travel, as needed, less than 5% of the time.
Working conditions
office environment involving long periods using a computer and handling desk work. Office is based within our (outsourced) distribution centre in mexico. Limited travel to/from other dc's or ssc locations may be required.
Our "must-haves
acknowledges the presence of choice in every moment and takes personal responsibility for their life
possesses an entrepreneurial spirit and continuously innovates to achieve great results
communicates with honesty and kindness and creates the space for others to do the same
leads with courage, knowing the possibility of greatness is bigger than the fear of failure
fosters connection by putting people first and building trusting relationships
integrates fun and joy as a way of being and working - doesn't take themselves too seriousl
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