? Location: ciudad de mexico, mexico / 2 days per week onsite (polanco)? International travel: required (client & team visits)? Typical hours: 9 am to 6 pmabout the company & the delivery manager rolea leading international technology company specializing in the design and delivery of high-quality digital solutions, with a strong focus on innovation, people, and business impact, is expanding its presence within the financial services sector.to support this growth, the company is seeking a delivery manager to lead client success initiatives, oversee multiple delivery teams, and act as a strategic partner in strengthening and expanding its footprint in the industry.this is a client-facing, cross-functional leadership role responsible for ensuring delivery excellence, building strong client relationships, and driving continuous business growth.the delivery manager will report directly to a senior delivery leader and manage a team of delivery leads.the role requires a high-performing leader with experience managing multicultural and distributed teams, driving technical initiatives, and fostering a people-first, innovation-driven culture.responsibilities? Account growth & client relationship management (q2/q*)- act as the primary point of contact for existing clients within the financial services vertical.- drive account growth initiatives to expand business with current clients.- understand client needs, propose innovative solutions, and collaborate closely with sales and account management teams.? Resource & team management- lead multiple delivery teams, ensuring projects are executed according to agreed standards and methodologies.- allocate resources effectively based on project needs and technical capabilities.- partner with hr and recruiting teams to onboard and integrate new talent.? Leadership development- establish and strengthen a solid leadership structure within the delivery organization.- mentor delivery leads, support their professional development, and set clear performance expectations.- promote a growth mindset and a culture of continuous improvement.? Process improvement & quality assurance- evaluate and refine delivery processes to improve efficiency, quality, and client satisfaction.- promote the adoption of best practices and compliance with internal quality standards and industry frameworks.- champion innovation by introducing new methodologies, tools, and frameworks.? Technical & cultural leadership- stay current on software development trends and act as a technical advisor to delivery teams.- promote and embody company values both internally and externally.- foster team engagement and alignment with organizational strategies.- contribute to defining foundational practices for incorporating ai into services and internal processes.? Financial oversight- monitor account margins and cost structures to ensure financial health.- lead negotiations aimed at improving profitability over time.- identify and address potential financial risks in collaboration with internal stakeholders.? Office management (cdmx)- promote office activities and in-person collaboration.- participate in and support events held at the local office.- welcome new hires on their first day and support onboarding activities.- participate in cultural-fit stages of recruitment processes for local candidates.- identify and manage office and facilities needs, acting as a liaison with internal teams.- support cultural engagement and administrative processes for employees based in mexico city.required skills & qualifications- bachelor's or master's degree in computer science, engineering, or a related field.- proven experience as a delivery manager, program manager, or similar leadership role in technology delivery.- strong client relationship management and account growth skills, with a consultative approach.- demonstrated ability to lead and motivate high-performing, distributed teams.- extensive experience working in corporate environments.- deep knowledge of agile methodologies and project management frameworks.- creative problem-solving skills and experience driving continuous improvement initiatives.- fluency in english and spanish, with excellent written and verbal communication skills.- data-driven, results-oriented mindset.- up-to-date understanding of software technologies and openness to innovation.- preferred certifications: pmp, csm, or equivalent.- experience managing multicultural and remote teams.- availability for international travel.#j-*-ljbffr