Job title: payments gateway specialist | samsung electronics mexico highlights: location: miguel hidalgo, mexico city type of contract: permanent contract, full time work modality: on site who are we? Samsung electronics has grown into one of the world’s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation. Our company's success reflects the determination and talent of our people, aligned with our key corporate values: people, excellence, change, integrity, and co-prosperity. Our mission is to help people achieve the impossible. We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation. Join us at samsung and find your opportunity to do what you can't. Looking for more? Visit our website www.samsung.com or our career page here! Job description we are looking for a payments gateway specialist key job responsabilities negotiate preferential terms and commissions with banks and payment service providers (psps). Implement and manage direct agreements with acquiring banks (bbva, santander, banamex), reducing reliance on intermediaries. Ensure reconciliation processes are well-structured, operating correctly, and that any inconsistencies are promptly detected and resolved with the responsible teams. Propose and implement improvements to increase approval rates and reduce chargebacks, fraud, and errors. Identify cost-saving and efficiency opportunities through ongoing analysis of the payment journey. Evaluate and coordinate the implementation of new payment methods (bnpl, wallets, spei, etc.) aligned with business strategy. Monitor transaction security in collaboration with technical teams and fraud prevention tools (e.g. Signify). Ensure compliance with slas for support and issue resolution from gateways and banking partners. Prepare reports and kpis related to performance, conversion rate, payment methods, and associated costs. Collaborate with operations, it, billing, and customer service teams to align improvements across the entire value chain. Participate in the preparation of commercial events (e.g. Hot sale), ensuring operational readiness and up-to-date agreements. Requirements bachelor’s degree is needed (finance, accounting or engineering). 2 years in quality monitoring, or customer experience related roles (gateways and or market places). Proven experience on ecommerce. Excel usage. English level advanced. Why is samsung electronics the place to be? Join a global team work with a dynamic and diverse team, constantly interacting with different cultures. Tackle big challenges our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation. Shape the future collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future. Make an impact contribute to groundbreaking technologies that improve lives and support communities worldwide. At samsung, your work truly makes a difference.