What are you going to do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order processing: · order input in sap (different order types). · send order confirmation to customer (confirm delivery date based on atp, partial delivery allowed, etc.). Backorder monitoring and order management: · monitor the customer backorders in conjunction with customer, warehouse, supply & demand, credit control, purchase and forwarder. · maintenance of planned shipping days (delays, customer requests, etc.). · handle customer order cancellations (doa). · monitor call-off orders. Enquiry handling: · handle customer questions on deliveries, delays, problems, etc. · follow-up on pending basic quotes. · coordinate approach with inside/outside sales representative. Customer care: · handle customer questions effectively and in a service-oriented manner. · follow up on actions requested in sales representatives call reports. · inform customers about changed delivery times and equivalent products. Filing & miscellaneous: · case management in salesforce. · keep customer details and price agreements up-to-date. · collect, share and document leads, projects, competitor details. What are we looking for? · bachelor's degree completed. · fluent in english (conversational). · customer-oriented experience with a focus on details. · pc skills – ms office. · communication and interpersonal skills. · problem-solving. · sap (desirable). Disponibilidad de horario: entre semana de 11:00am a 7:00pm sabados y domingos de 4:00am a 11:00am o de 11:00am a 7:00pm (los descansos se asignarán entre la semana).