Responsibilities: - monitor production metrics for team. - consistently evaluate effectiveness of team members through data analysis, shadowing calls, and reviewing customer feedback. - continuously learn and become an expert on d3 product. Skills: - strong oral and written communication skills. - consultative approach to account management. - deep customer empathy. - customer experience champion. - exceptional demandforce product knowledge. - ability to have difficult conversations with customers. - understanding of competitive landscape. - player/coach mentality. *requirements*: - 2-3 years experience in a customer facing support/success/onboarding role. - 1-2 years previous management experience. - bachelor's degree. - understanding of smb space, particularly in the specified vertical. - knowledge of salesforce crm a plus. Tipo de puesto: jornada completa salario: $18,000.00 - $22,000.00 al mes horario: - turno de 10 horas prestaciones: - vales de despensa tipos de compensaciones: - bono de productividad educación: - bachillerato terminado (deseable) experiência: - supervisión de personal: 2 años (deseable) idioma: - inglés (obligatorio) lugar de trabajo: empleo presencial
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