Overview
Our Exciting Opportunity: Ericsson is a publicly listed leading multinational technology company, operating in more than 180 countries, with approximately 100,000 employees located around the world. We are at the forefront of the 5G, Internet of Things (IoT), edge computing and cloud network infrastructure – the first company to bring 5G to four continents. Our portfolio is built on innovation and transformation.
For more than 120 years, Ericsson has been building a more connected world.
We are seeking a Global Key Account Manager America Movil in Mexico who wants to be part of our continuing journey towards the Networked Society. This role depends upon a deep understanding of our customers’ business, operations and objectives. You will be responsible for driving profitable business, flawless contractual execution and business development considering customer contribution and cash-flow as key metrics along with working capital. We are searching for a Global KAM that will act with confident authority and that takes accountability to develop the business relationships while actively contributing to making customers successful. This position is located in Mexico City and reports to the Head of CU LATAM North and Caribbean.
Responsibilities
- Ensure excellent control and anticipation of impacts on P&L; management.
- Drive excellence, quality and profitability in delivery while overachieving delivery plan commitments.
- Contribute to improved network performance, managing governance, promoting up-selling opportunities, negotiating contracts, and securing improved profitability while managing stakeholder expectations.
- Drive MA Americas and CU LAN adherence to initiatives that create impact on customer and employee satisfaction while contributing as a team to sustainable goals and growth.
- Be accountable for sales and local cost, both cost of sales and operating expenditure, consolidated customer contribution, delivery process and cash-flow including working capital and cash collection.
- Be responsible for maximizing customer relationships and building loyalty, establishing effective connections with key decision makers (C level), understanding the customer's business objectives, prioritizing customer satisfaction, and fostering trust in Ericsson through performance and issue management while proactively seeking and responding to customer feedback.
- Be responsible for developing long-term business by evaluating customer strategies, influencing decision makers, and securing profitable business cases, while ensuring compliance and protecting recurrent business.
- Be responsible for generating profitable sales, identifying new opportunities, applying a consultative sales approach, overseeing the sales process, securing resources, conducting sales reviews, driving investment processes, orchestrating dialogues, negotiating, and winning business, managing forecasts and agreements, ensuring governance adherence, and collaborating to create maximum customer value and understanding.
- Coach and develop a diverse and high-performing Sales team.
You will bring
- Education: Master of Business Administration, Master of Science or similar
- A proven track record of 10+ years of experience of relationship sales within the ICT industry. Preferable minimum 5 years in leadership position.
- The ability to work well in cross functional teams in a matrix organizational set up.
- Problem solving and critical thinking.
- Leadership, negotiation and change management skills.
- Your ability to enable teamwork and collaboration will be needed.
- Financial competence as well as innovative and creative thinking
- Excellent presentation and communication skills.
- The promotion of a compliance culture.
- The ability to create clarity, develop people, and deliver results.
- This role will be based in Mexico City, where communication with business leaders will be in Spanish. Therefore, we expect the candidate to be bilingual in both Spanish and English.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Equal Opportunity Employer
Encouraging a diverse and inclusive organization is core to our values at Ericsson. Ericsson is proud to be an Equal Opportunity Employer.
Location
Primary country and city: Mexico (MX) || Mexico City
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