Under supervision, the sales inventory support oversees products under its responsibility to be able to provide the necessary information to customer service, sales reps, distributors, and end customers. This position interacts with multiple functions such as demand planning, supply planners, manufacturing, warehouse, quality, customs, distribution, sales, etc., as responsible to coordinate cross‑functional teams across the pipeline to ensure higher levels of product availability and excellent customer experience & satisfaction.
* provide support to customer service and sales reps on product status inquiries within 24hrs regarding new product availability eta, inventory level, production status, stock in transit eta, expired products, substitute or run‑without component requests that are not of customer preference, and offer new options.
* support and coordinate with cross‑functional teams such as receiving, supply planners, plant expeditors, customs, and distribution to expedite products with critical inventory positions. Provide engineering services for bom related problems and quality for product and component retentions.
* coordinate efforts with corporate teams such as demand planning, distribution, account services, regulatory affairs, quality, master data, branches, and marketing.
* review and fill open backorders for customers and distributors.
* manage customer usage spikes.
* handle sample and credit requests for reps.
* manage production holds for revisions, ecns, and surplus.
* find alternative finished‑good options for backorder situations.
medline industries, lp is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
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