About the role:
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* this position is responsible for collaborating with cross-functional teams to resolve open invoices and process claims efficiently.
* the ideal candidate will possess strong analytical skills, excellent communication abilities, and a keen attention to detail.
* they will work closely with sales, credit & collections, and other departments to identify and address discrepancies in deductions, credits, and chargebacks.
* in addition to resolving customer issues, the successful candidate will also be responsible for maintaining accurate records, preparing status reports, and coordinating with stakeholders to ensure timely resolution of pending credits.
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key responsibilities:
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* research and process deductions on assigned locations or customers in accordance with company policies and procedures.
* obtain necessary documentation from vendors, customer portals, or other available means to support credits entering the system without interruptions or delays.
* review miscellaneous debits weekly and match entered credits to prepare offset requests.
* partner with sales team and credit & collections team to review open deductions, including chargebacks and miscellaneous debits, to determine the proper course of action for removal from the aging report.
* download customer checks and review items needing research of po# to avoid chargeback creation where possible and needed.
* prepare status reports based on the open deductions report on a weekly basis and/or as needed, updating and maintaining a daily progress excel sheet on pending credits and follow-up performed with sales.
* work with sales team, general managers, a/r credit and collections team to enter credits in the appropriate erp system and follow them to final resolution.
* perform other duties as needed/assigned.
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requirements:
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* english and spanish (reading and writing)
* knowledge of microsoft office programs (word, excel, and outlook)
* college degree or equivalent experience
* account receivable experience
* excellent analytical skills
* experience in oracle and sap systems
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about you:
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* you have a strong understanding of account receivable processes and procedures.
* you are highly organized and able to prioritize tasks effectively.
* you possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and external partners.
* you are proficient in microsoft office and have experience working with erp systems.
* you are committed to delivering high-quality results and meeting deadlines.