Triage technical program manager (tpm)guadalajara, mx (hybrid) – to start will be remote but in 3-6 weeks will be hybridcontractguadalajara, mx (hybrid) – to start will be remote but in 3-6 weeks will be hybridtriage & prioritization: manage the intake, categorization, and prioritization of issues (bugs, hallucinations, feature gaps) raised by internal qa, partner teams, or pilot users.issue analysis: collaborate with engineers, data scientists, and pms to reproduce, root-cause, and document technical issues or model deficiencies in code generation.cross-functional coordination: drive alignment and communication across product, ml, and engineering teams to ensure timely responses and mitigation plans.workflow optimization: develop triage workflows, dashboards, and reports that improve transparency, reduce response time, and surface trends in model performance or developer friction.quality & coverage oversight: partner with qa, llm evaluation, and telemetry teams to identify coverage gaps and automate issue identification and regression tracking.stakeholder communication: proactively communicate triage summaries, high-priority blockers, and resolution timelines to leadership and stakeholders.model feedback loop: ensure triaged items are fed into model improvement loops (e.g., prompt refinement, retraining, fine-tuning datasets).- 5–8 years of experience as a tpm, technical lead, or program manager in software engineering, ml, or ai-driven product environments.- experience in triage management, issue tracking tools (e.g., jira, github issues), and bug lifecycle workflows.- strong understanding of gen ai technologies, llms, prompt engineering, and developer tools (e.g., ides, git, ci/cd).- proven success managing cross-functional programs in a fast-paced, ambiguous environment.- excellent communication and stakeholder management skills.thanks, and regardssnehil mishrasnehil@ desk extension-125ampstek – global it partnerregistered offices:north america and latm: usa|canada|costa rica|mexicoeurope:uk|germany|france|sweden|denmark|austria|belgium|netherlands|romania|poland|czeh republic|bulgaria|hungary|ireland|norway|croatia|slovakia|portugal|spain|italy|switzerland|malta| portugalapac:australia|nz|singapore|malaysia|south korea|hong kong|taiwan|phillipines|vietnam|srilanka|indiamea :south africa|uae|turkey|egypt