What you'll do:utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.provide customer service & billing support, solve any issue related with a customer ´s account.adding new lines or services to accounts to help customer ´s business growuncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer ´s needs beyond just the resolution of the issue.find a personalized solution that fits each customer.make a recommendation (rate plan, how to reduce data usage, promotion etc.).use your resources to ensure complete resolution.products offered, telephone services, hotspots and device that connects with a network, also able to offer directv, internet, programs and different type of systems for businesses.type of sales: upgrades, package change, adding new services, plan changewhat you'll bring:- advanced english fluency to engage with u.s. customers- experience using a personal computer and microsoft office products is a must- 1 year of sales experience.(or excellent communications skills).- ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week.our center operates from 7:00 am to 6:30 pm cst, monday to saturday (considering daylight saving time & holidays)changing the speed of business comes with many rewards -starting with your paycheck.monthly base salary: mxn $20,775 (before taxes)average monthly bonus of mxn $8,000, when you meet your sales and service targetsmonthly grocery vouchers mxn $1,519 every 14 daysmonthly restaurant vouchers mxn $1,216 every 14 dayshow flexible is my schedule?Schedules are based on performance, seniority, and the operating hours of your site.this position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 6:30pm monday to saturday, including daylight saving time & holidays.*weekly hours*:40*time type*:regular*location*:naucalpan de juarez, estado de mexico, mexicoit is the policy of at&t to provide equal employment opportunity (eeo) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.in addition, at&t will provide reasonable accommodations for qualified individuals with disabilities.at&t is a fair chance employer and does not initiate a background check until an offer is made.