Location: monterrey (onsite)
job summary: a service desk jr acts as the primary it point of contact, providing technical support, troubleshooting hardware/software issues, and managing incident lifecycles via ticketing systems. Key responsibilities include resolving user queries remotely or on-site, escalating complex issues, ensuring high user satisfaction, and maintaining documentation.
Key responsibilities:
take phone calls
reply to emails
create tickets
ticket follow-up and escalation
required skills:
service desk support (l1)
remedy
service now
additional information: this position is strictly onsite with no remote or relocation options available.