role purposethis role serves as a technical expert on complex and specialized subjects, providing strategic support to management through the analysis, interpretation, and application of critical information.
the position contributes directly to achieving divisional and corporate goals and supports or leads key projects by applying deep technical expertise.key responsibilitiesact as a technical expert on complex topics within the area of specialization.source and analyze data from internal and external subject matter experts.conduct systematic, in‐depth research and analysis on issues of varying complexity.develop, lead, and communicate effective executive reports for key stakeholders, including senior leadership.support or lead strategic projects using best‐practice methodologies.ensure accurate interpretation and application of technical information for decision‐making.additional responsibilities (ce scope)this role also supports activities related to:ce business controlce portfolio managementce business planningiso compliancece operating controlsreporting requirementsce spend monitoringce budget forecastingaudit, risk, monitoring & coordinationgovernance planning & execution (prioritization)portfolio planning & executionbenefits & kpi managementportfolio scope & change managementportfolio program performance reportingquality assurance managementproject delivery frameworks, standards & riskresource management (fte utilization & assignment)required qualificationsfluent spanish and strong command of english.strongly preferred qualificationsexperience in one or more of the following areas:customer servicecustomer experiencemarketinguser experienceproject managementproduct managementstrong knowledge in at least two of the following:data analysisprocess mappingprocess designquality managementproject managementgo‐to‐market executioncustomer experience metrics (including nps)key competenciesanalytical thinkingeffective communicationproject managementresults orientationexecutive reporting and synthesiscollaboration and stakeholder managementdata‐driven decision‐makinginternal & external interactionsregular interaction with business teams, finance, engineering, quality, and senior leadership.coordination with internal and external subject matter experts depending on project needs.