Customer service role
to deliver exceptional customer experiences, you will work with inbound and outbound calls.
key responsibilities
* handle all contacts professionally and ensure effective resolution through problem-solving.
* research information systems to find missing data and collaborate with other teams as needed.
* accurately document and process claims in relevant systems.
* lead discussions to determine the best options for customers.
requirements
* excellent communication skills.
* the ability to type quickly and accurately.
* a basic understanding of windows operating system.
* high reliability and regular attendance.
* an aptitude for conflict resolution, problem-solving, and negotiation.
* ability to multi-task and stay focused.
* strong team orientation and customer focus.