Trainer, bilingual, americas – herbalife this role focuses on fulfilling regional training and learning needs, facilitating new hire onboarding, multiskill migration, and continuous education and learning solution delivery. Overview recruiter: alma martinez detailed responsibilities train member services staff (americas), providing in-depth knowledge and tools to effectively handle member/customer call requests. Ensure member services department staff is provided all information and updates to assist customers and members effectively. Develop training material, maintain knowledge base, review agendas and materials regularly. Interpret and clarify all member rules of conduct, member application, and other herbalife‑published information. Produce training reports (dashboard, activity log, training planner, kirk patrick methodology) and manage special projects such as uat, research, sku testing, meetings, and call assistance. Qualifications ability to manage multiple projects and administrative work. Strong verbal and written communication skills. Bilingual c1‑c2 (required). Strong leadership skills. Commitment and flexibility. Expertise in sales and marketing plan. Intermediate microsoft office (excel, powerpoint, forms, word). Problem‑solving ability, meeting deadlines under general supervision. Strategic thinking, data analysis, and development of innovative solutions. Experience training experience within the call center industry. Learning and development experience. Instructional design certification. Education bachelor's degree. Internal candidates only 90 qa score in the last 3 months. Expertise in sales and marketing plan. J-18808-ljbffr