Supply development manager
role responsibilities
building and owning the development model designing the programs and systems that keep premier's service providers performing at the highest level — from onboarding through continuous development.
you own content, format, and delivery across the full lifecycle.
driving performance and retention tracking the health of the active service provider base, identifying risks early, and driving the interventions — digital and in-person — that keep performance high and attrition low.
elevating partner accountability moving the partner relationship beyond commercial terms to build a genuine performance layer — frameworks, incentives, and capability-building that make partners active contributors to premier's quality standards.
scaling across markets building the model in mx first, then owning its adaptation and rollout as premier expands across ssl.
role qualifications
at least 5 years of experience in marketplace operations, gig-economy platforms, logistics, or partner management within high-growth tech or fast-paced environments.
a track record of building workforce or partner development programs at scale — not just running them once they exist.
operational range: equally comfortable designing performance frameworks and being on the ground making things work.
real zero-to-one experience — you have built functions without a playbook and know what it takes to go from concept to operating model.
strong communication and stakeholder management skills, with the ability to align and influence across complex cross-functional organizations.
a genuine understanding of what a premium experience means for the end customer — and what it takes to deliver it consistently at scale.
business fluency in spanish and english.
multi-city latam experience strongly preferred.
strong plus
background in ride-hailing, mobility, or last-mile logistics
experience with large-scale or high-visibility operational activations
familiarity with data analysis tools (sql, python, or equivalent)
prior exposure to premium or compliance-driven product categories
eeo statement
we create customer value – we strive to always create valuable experiences for our users in everything we do.
our focus is to always innovate new experiences that are safe, pleasant, and efficient.
we are data-driven – we are strong believers in making informed decisions, that's why we are data-driven.
we can better navigate the business landscape strategically by analyzing valuable metrics.
we believe in win-win collaboration – success is a team sport.
when we work to help our partners and colleagues win, we win, too.
while keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
we believe in integrity – integrity is at the very core of our business.
we are people who always want to do the right thing.
our intentions are sincere, we speak our minds and listen to each other.
we always strive to do better.
that means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
we believe in diversity and inclusion – diversity is one of our biggest strengths.
our differences are what makes us distinct.
we respect each other and believe in equal opportunities for all.
we are committed to building inclusive and diverse teams.
at didi, we believe that our differences are our biggest source of strength.
that's why we are committed to promoting equal opportunities to all candidates and employees as an equal opportunity employer.
employment and advancement decisions at didi are always made based on the needs of the position and the qualifications of the candidate.
we do not discriminate against any employee or applicant based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
we are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
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