Community manager (remote latam) - 45968174089 job title: community manager (engagement & retention leader) location: remote (offshore) reports to: ceo (or head of operations/coo) about the role: we are building the premier education and community platform for the mid‑term rental and corporate housing industry—a space where real connections, learning, and transformation happen every day. As our community manager, you will be the driving force behind our member experience. You will own engagement, retention, and community culture across both private and public platforms. Your mission: to connect members, spark valuable conversations, and create moments that matter. This role is ideal for someone who has successfully built or scaled online communities and loves combining strategic thinking with hands‑on execution. You are a natural connector, a culture builder, and an operational leader who thrives in a fast‑paced, entrepreneurial environment. Key responsibilities drive daily engagement: proactively manage and facilitate member activity across all platforms. Member support: ensure 95% of member questions and posts receive thoughtful responses within 24 hours. Community culture: maintain a positive, high‑energy environment that aligns with our brand values. Celebrate member wins: highlight successes and amplify stories to boost engagement and social proof. Onboard new members: ensure new members feel welcomed, supported, and connected within their first week. Retention strategy & operations retention systems: design and implement initiatives that promote member retention, recognition, and renewal. Community rituals: develop weekly themes, live chats, spotlights, and other recurring programs to strengthen community bonds. Cross-functional collaboration: align closely with marketing and content teams to unify campaigns and conversations. Analytics & feedback: monitor engagement metrics and member feedback to improve experiences and drive retention. Ambassador program: identify and empower community advocates to lead peer‑to‑peer initiatives and events. Required knowledge, skills, and abilities knowledge & experience 2 years in community management, member engagement, or online education environments. Proven understanding of engagement psychology and retention strategies. Bonus: background in real estate, online education, or membership‑based businesses. Skills & abilities exceptional communication: clear, empathetic, and professional verbal and written skills. Facilitation & moderation: confident leading conversations and managing community dynamics. Creative engagement: skilled in designing impactful, engaging experiences. Data‑driven decision‑making: comfortable using analytics to inform strategy. Relationship builder: creates authentic connections and fosters a sense of belonging. Operational thinker: builds systems and processes that support scalable growth. What success looks like (first 90‑180 days) 20% increase in engagement (active members, posts, and comments). Consistent member response time under 24 hours. Retention rates reach and maintain 80%. Onboarding, engagement, and recognition systems are fully operational. A community operations playbook is documented and in use. Seniority level: entry level employment type: part‑time job function: marketing and sales industries: staffing and recruiting j-18808-ljbffr