*what you will do*:
the hr analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.
The hr advisor will collaborate with hrbp’s, tier 2 and coe’s providing hr services support.
*the responsibilities are*:
- end-to-end ownership of employees inquires (wired and non-wired) and people leaders, either by*phone support or cases.*:
- participate on the creation of knowledge articles to enhance knowledge base.
- specialized in standard and non-standard hr policies practices.
- onboarding and offboarding support.
- process transactions in our hr system (workday, snow ), to ensure data accuracy and provide support to employees and former employees.
- provide specialized administrative support to hr responsible, managers and vendors.
- reporting and auditing data management.
- coordinate and manage interactions with vendors and coe (center of expertise) for our day-to-day.
- ensure execution under the service model sla’s and key performance indicators defined by leadership in regards of calls, cases, and transactions.
- analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).
- support employees on enrollment to different paysilps tools and payroll systems like: adp /meta4/workday.
- perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.
*what we look for: (requirements)*
- *_ fluency in english (advanced level)_*:
- oral and written communication skills.
- bachelor’s degree in hr, finance, business, or related field required.
- excel skills. (pivot tables, macros, etc.) (desirable).
- high customer service orientation.
- excellent organizational skills and ability to track and follow up.
*soft skills / communication*:
- analytical thinking skills
- attention to details.
- manage multiple priorities simultaneously.
- excellent planning, organization, and time management skills.
- ability to understand and successfully develop partnerships with customers and peers.
*job experience*
- desirable working experience in a hr service centers, hr operations or payroll areas.
- experience in human capital management systems (workday, service now, oracle).